At Afrikana Travels & Tours, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of personal information:
- Contact Details: Name, email address, phone number, and physical address.
- Travel Information: Passport details, visa information, and travel preferences.
- Payment Information: Credit card details or bank account information for processing payments.
- Communication Records: Emails, messages, and feedback you share with us.
- Website Data: Information such as IP addresses, browsing activity, and cookies collected during your visit to our website.
2. How We Use Your Information
We use your information to:
- Process your bookings and payments.
- Customize your travel experiences based on your preferences.
- Communicate updates, confirmations, and travel-related information.
- Send promotional offers, newsletters, or surveys (with your consent).
- Improve our website and services through analytics.
- Comply with legal obligations.
3. How We Protect Your Information
We take reasonable measures to secure your personal information, including:
- Using encryption for sensitive data.
- Restricting access to authorized personnel only.
- Regularly updating our security practices to prevent unauthorized access or breaches.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share it with:
- Travel Partners: Airlines, hotels, tour operators, and other service providers to complete your bookings.
- Legal Authorities: If required by law or to protect our rights and safety.
- Third-Party Services: Payment processors or IT service providers who help us deliver our services.
5. Your Rights
You have the right to:
- Access and request a copy of the personal information we hold about you.
- Correct or update your personal details.
- Withdraw consent for marketing communications.
- Request deletion of your personal data, subject to legal and contractual obligations.
To exercise your rights, contact us at [email address].
6. Cookies and Website Tracking
We use cookies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to manage or disable cookies, but this may affect website functionality.
7. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.
8. Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of these websites, and we encourage you to read their policies.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant updates will be communicated directly to you.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: info@afrikanatravelstours.com
- Phone: +25472661761
